Terms of service

Welcome to Aura Castle.

These Terms of Service govern your use of the Aura Castle website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Aura Castle

Aura Castle operates an online jewellery store offering products for customers primarily in the United States.

We reserve the right to update product information, pricing, availability, and website content at any time.

2. Products

We make reasonable efforts to display product descriptions, images, colors, sizes, and other information accurately.

However, slight differences may occur between product images and the actual product due to:

  • Screen settings
  • Lighting
  • Photography
  • Manufacturing variations

Product specifications and material claims are based on the information available to us from our suppliers.

3. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including after an order has been submitted.

If an order contains an obvious pricing error, we may contact you to confirm whether you would like to proceed at the correct price or cancel the order.

4. Orders

After placing an order, you will receive an order confirmation.

An order confirmation does not necessarily guarantee that the order can be fulfilled.

We reserve the right to cancel or refuse an order when necessary, including in cases involving:

  • Product availability issues
  • Pricing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions

If we cancel an order after payment has been processed, you will receive a refund for the amount paid.

5. Payment

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete billing and shipping information.

6. Shipping

Shipping times and delivery information are provided on our Shipping Policy and/or product pages.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, or other unexpected events.

7. Intellectual Property

All content on the Aura Castle website, including logos, branding, text, graphics, photographs, and website design, is owned by or licensed to Aura Castle unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our content without written permission.

8. Limitation of Liability

To the extent permitted by applicable law, Aura Castle will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.

9. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised date.

10. Contact

If you have questions regarding these Terms, please contact:

Aura Castle
Email: [YOUR CUSTOMER SUPPORT EMAIL]