Refund policy

At Aura Castle, we want you to be happy with your purchase. If your order doesn't meet your expectations, we're here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, when applicable.
The item must not show signs of wear, damage, alteration, or misuse.
Proof of purchase or your order number must be provided.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Personalized or customized jewellery
Items that have been worn
Items damaged after delivery due to improper use or care
Gift cards
Any item specifically identified as non-returnable on its product page

Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

please contact us within 7 days of delivery at:

Email: manjunegi.softech@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs or video of the item and packaging

We will review your request and, where appropriate, provide a replacement or refund.

How to Request a Return

If your return is approved, we will provide return instructions.

Do not send products back to the return address shown on the original package unless our customer service team specifically instructs you to do so.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the customer's responsibility.

Original shipping charges, if any, may be non-refundable.