Shipping policy
We currently ship eligible products to customers in the United States.
Processing Time
Orders generally require 1–3 business days to be processed before shipment.
Processing times may be longer during holidays, sales events, or periods of unusually high order volume.
Shipping Time
Estimated delivery time is generally:
7–15 business days
Delivery times are estimates and are not guaranteed.
Some orders may arrive sooner or later depending on the destination, carrier, supplier processing, weather, holidays, and other circumstances outside our control.
Tracking Information
Once your order has been shipped, you will receive tracking information by email when tracking is available.
Please allow some time for the tracking information to become active after shipment.
Shipping Delays
Aura Castle is not responsible for delays caused by:
- Shipping carriers
- Severe weather
- Holidays
- Customs processing
- Incorrect or incomplete shipping addresses
- Events outside our reasonable control
If your tracking information has not updated for an extended period, please contact us at:
[YOUR CUSTOMER SUPPORT EMAIL]
Incorrect Address
Customers are responsible for providing an accurate shipping address during checkout.
If an order has already been shipped to an incorrect address provided by the customer, we may not be able to redirect or replace the package.
If you notice an incorrect address immediately after placing your order, contact us as soon as possible.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Aura Castle cannot guarantee recovery of packages that are lost or stolen after delivery.
Please ensure that your shipping address is secure and accurate.
Multiple Items
If an order contains multiple products, items may occasionally arrive in separate packages depending on product availability and fulfillment locations.
You may therefore receive more than one tracking number.
Contact
For shipping questions, contact:
Aura Castle
Email: manjunegi.softech@gmail.com