Thank you for shopping at Aura Castle. We take pride in providing high-quality artificial jewellery and ensuring customer satisfaction. Please read our Cancellation and Refund Policy carefully before placing your order.
Order Cancellation
- You can cancel your order within 12 hours of placing it.
- Once the order is shipped, it cannot be cancelled.
- To cancel your order, please contact us immediately at:
- 📧 Email: manjunegi.softech@gmail.com
- 📞 Phone/WhatsApp: +91-7018065781
Refund Policy
We offer refunds only under the following conditions:
- Damaged or Defective Product: If the product received is damaged or defective.
- Wrong Item Delivered: If the item received is not what you ordered.
Conditions for Refund:
- You must raise the issue within 48 hours of receiving the order.
- Please provide unboxing video or photo proof clearly showing the issue.
- Product must be unused and in its original packaging.
How to Request a Refund
- Email us at manjunegi.softech@gmail.com with:
- Your order ID
- A description of the issue
- Photo/video proof of the damaged or incorrect item
- Once approved, we will initiate the refund to your original payment method within 7 working days.
Return Shipping
- In case of wrong or defective product, we will arrange the return pickup or reimburse return shipping costs (as applicable).
Non-Refundable Situations
- Change of mind after shipping
- Product damaged due to misuse or mishandling
- Minor color variation due to photography or screen settings
Store Address:
D/o-Purushotam Lal, Ward No. 4, Post Office Purbani,
Tehsil Kalpa, Purbani, Kinnaur, Himachal Pradesh,
Pincode – 172107
