At Aura Castle, we aim to provide you with a smooth and timely shopping experience. Please read our shipping and delivery policy carefully before placing an order.
📦 Shipping Services
- We deliver all across India through reliable courier partners.
- All our products are carefully packed to avoid damage during transit.
🚚 Order Processing Time
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- You will receive a confirmation message/email with the order and tracking details once your package is shipped.
📍 Delivery Time
- Metro Cities: 4–7 working days
- Non-Metro/Remote Areas: 5–10 working days
Please note: delivery time may vary depending on your location and courier service availability.
💰 Shipping Charges
- Free shipping on all orders above ₹499.
- A flat shipping charge of ₹50 is applicable for orders below ₹499.
📦 Tracking Your Order
- Once shipped, we will share the tracking ID and courier details via email/WhatsApp.
- You can track your order status on the courier’s website.
❗ Delays or Issues
- In rare cases of delay due to weather, courier issues, or remote location, we request your patience.
- If your order has not arrived within 10 working days, please contact us immediately.
🚫 Undeliverable Locations
- At present, we do not ship internationally.
- In case your PIN code is not serviceable, we will inform you and initiate a refund if payment is already made.
📞 Contact for Support
If you face any issues with shipping or delivery, feel free to contact us:
- 📧 Email: manjunegi.softech@gmail.com
- 📞 Phone/WhatsApp: +91-7018065781
- 🏠 Shop Address:
MANJU, D/o-Purushotam Lal, Ward No. 4, Post Office Purbani,
Tehsil Kalpa, Purbani, Kinnaur, Himachal Pradesh – 172107
